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Posted by Nicole F on May 28, 2017 04:19 PM

We are still working on getting your sites back up as quickly as possible.

One of our servers is having trouble connecting with one of our database servers. We have our entire team working on it.

We are currently working on transferring the database server information to another server until the reason for the disconnect has been determined.

Please know that we have been working on this for over 24 hours, non-stop, now and will continue to work on it until it is resolved, no matter how long it takes.

Unfortunately, these things never happen at a "good" time, but we appreciate your patience as we work diligently to get it resolved.

Once we have anymore updates, we will be posting it here on our support site in the News section.

We sincerely apologize for the inconvenience and, again, thank you for your patience.

Thank You,
OneEach Technologies

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OneEach Customer Summit
Posted by Nicole F on May 23, 2017 01:15 PM

Come hear about the latest and greatest at OneEach Technologies. Texting, Apps, new Website designs, and more. The customer summit is a great way to stay on top of the latest news from OneEach Technologies.

Please join us on Tuesday, June 27 at 2 pm Eastern


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Posted by Nicole F on May 04, 2017 08:15 AM

You may have recently received an email from titled "Important TLS Disablement Notice"; please know that we are aware of it and we have it handled for your sites.

Included below is a copy of the email that was sent out:


Dear Authorize.Net Merchant:

As you may be aware, new PCI DSS requirements state that all payment systems must disable early TLS by 2018. Transport Layer Security (TLS), is a technology used to encrypt sensitive information sent via the Internet. TLS is the replacement for Secure Sockets Layer (SSL).

In preparation for this requirement, Authorize.Net plans to disable TLS 1.0 and TLS 1.1 on the following dates:

  • Sandbox: COMPLETE
  • Production: September 18, 2017

We have disabled the sandbox in advance of production to allow you and your developer time to test your website or payment solution and ensure you are no longer using TLS 1.0 or 1.1 prior to September 18th.

Please contact your web developer or payment solution provider, as well as your web hosting company, to confirm that they can support TLS 1.2 for your API connections.

In addition, we plan to retire the 3DES cipher (a data encryption standard) in production soon. However, the date has not yet been finalized. We will notify you once it has.

Please refer your developer or solution provider to our API Best Practices for cipher recommendations, details about TLS 1.2 platform support, and other integration suggestions.

Note: If you are not using the current version of your web browser, please take a few moments to upgrade it now. Browsers released prior to 2014 may not support TLS 1.2. You can check your browser's TLS support by visiting:

Thank you for your attention to this matter and for being an Authorize.Net merchant.

Sincerely, Authorize.Net

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Watch Out for That Google Doc Email
Posted by Nicole F on May 03, 2017 04:04 PM

There's a new phishing scam going around, which appears to have started today.

It's related to Google Docs.

You may have received an email saying that someone has given you permission to edit a file in Google Docs, but do not click on the link in that email.

Google has stated that they have fixed the issue, but please be aware.

Here are a couple of articles with more information:

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Posted by Nicole F on Apr 27, 2017 02:44 PM

"If you receive a large donation, and the donor reaches out to you to say they made a mistake and only meant to donate part of the amount, be wary - fraudsters will sometimes make a large donation (such as $5,500) and later tell you they only meant to donate a smaller amount (like $550) and ask you to refund the rest. This is done to test a stolen card’s credit limit. If this scenario appears, it may be prudent to refund the entire donation."

Please see Avoiding Fraud and Disputes for more information.

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